Support Level Agreements
Everything relies on technology and unfortunately on occasion disruptions do occur; that is when Compunets is here to assist you.
Compunets Service is available on a casual basis or if you prefer peace of mind, the following three additional levels of Service are available:
|Standard Care||Business Priority Care||Enterprise VIP Care|
|Start-Up Infrastructure Audit|
- Patch Monitoring
- Core Resource Monitoring
- Remote Support Capabilities
|Monthly PC Maintenance|
- End Point Security Scans
- Event Viewer Assessments
- PC Health Checks
|24/7 Server Monitoring and Maintenance|
|Third Party IT Services Management|
|Secure Backup Management|
|Network and End Point Security|
|Quarterly IT Review and Strategy Meetings|
|Fixed Yearly Support Hours|
|24/7 Contact Support|
System Configuration and Optimization
If you are upgrading and need your personal or business data moved between your old, and new, device we have extensive experience in completing the migration to the highest standard. In addition, over time, your system may become slow, unresponsive or just overburdened as you place more demand on your device. It may not be necessary to replace the hardware but rather “service” your existing device by removing PUP (Potentially Unwanted Programs), Trojans, Malware or even viruses if they exist and releasing resources to gain better performance.
Hardware, of any description, is apt to fail. It is difficult to predict and does not usually fail when you can afford it to. We have a comprehensive workshop for the purpose of identifying, repairing/replacing failed components and ensuring your system is operational again as quickly as possible. By advising you of the issues, and also the repair requirements along with costs, we give you the opportunity to make decisions to get the most and still meet your budget constraints.
There are times when you require more resources but not necessarily a complete overhaul to your system or endpoint device. Once more we can determine a best course to help your hardware meet your needs without having to replace everything if it is not required.
No longer is it a case of if you might get a virus but more likely when you will get a virus. They take many forms being Trojans, Ransomware, PUP or Malware but none of them are wanted and it is always a case of prevention is better than
the cure. We can clean your system and provide you with solutions to minimise the likelihood of obtaining another one.
We take a holistic approach to your endpoint protection and we will not only remove the virus but also challenge you regarding your existing protection solution and, more importantly, how you are protecting your data in the event of a complete disaster. Data protection is not merely for the corporations but as much for your home devices also. Corporations losing data is one thing but losing those valuable documents and digital family photo’s forever would be irreplaceable.